Insurance Operations Executive

About the job

Key Responsibilities

1. Manage end-to-end customer support for insurance claims, policy servicing, renewals, and general insurance-related queries.

1. Liaise with customers, insurance companies, TPAs, hospitals, garages, and other stakeholders to facilitate the timely resolution of cases.

1. Prepare and maintain operational MIS, case trackers, reports, and related documentation.

1. Ensure compliance with internal processes, SOPs, service standards, and defined turnaround timelines.

1. Track open cases proactively and coordinate follow-ups to ensure timely closure.

1. Maintain accurate records of customer interactions, communications, and case documentation.

1. Identify and escalate complex or high-priority cases to the appropriate internal teams for resolution.

Skill(s) required

Attention to Detail Customer Support Effective Communication Google Sheets MS-Office Operations Process Management Report Generation

Who can apply

Only those candidates can apply who

1. have minimum 1 years of experience

Other requirements

1. Candidates with experience in the insurance sector.

Salary

Probation:

Duration:

Salary during probation: After probation:

Annual CTC: ₹ 4,50,000 - 5,75,000 /year

Number of openings