Insurance Operations Associate

About the job

Key responsibilities

1. Process life insurance policy issuance, endorsements, and policy updates accurately and within defined timelines.

1. Manage life insurance and annuity claims by conducting thorough reviews and ensuring timely claim settlements.

1. Verify claim information and supporting documents to determine eligibility and validity.

1. Assist policyholders by responding to inquiries and providing information regarding coverage, benefits, and policy terms.

1. Maintain accurate and organized records of policy transactions, claims activities, and customer communications.

1. Ensure all insurance operations comply with regulatory requirements, company policies, and industry standards.

1. Collaborate with underwriting, sales, and claims teams to resolve customer issues and support policy servicing activities.

1. Review insurance claims for completeness, accuracy, and compliance before processing payouts.

1. Support the administration of life insurance policies and annuity contracts throughout their lifecycle.

1. Monitor and update policyholder information to ensure accurate records management.

1. Stay informed about insurance products, regulatory updates, and industry developments.

1. Contribute to operational efficiency by following established procedures and identifying process improvement opportunities.

1. Support customer experience initiatives by delivering accurate and timely service to policyholders.

1. Handle routine insurance operations tasks while maintaining high standards of quality and compliance.