Inside Sales Specialist

The Service Inside Sales is responsible for driving service revenue growth through effective contract management and proactive customer engagement. This role delivers significant impact by ensuring timely contract renewals, identifying revenue opportunities, and enabling consistent service product penetration across accounts.

This position reports to the Senior Manager Service and is part of the Service Sales located in Bengaluru and will be an on-site role.

In this role, you will have the opportunity to:

• Act as the primary point of contact for all service contract-related queries, supporting customers with commercial requests and issue resolution

• Own end-to-end service contract processes including quoting, negotiation, PO processing, renewals, and system updates

• Collaborate with internal stakeholders to develop proposals and negotiate service agreements with key accounts

• Identify and drive service revenue opportunities by increasing service product penetration through a customer-focused approach

• Support development and execution of service business strategies by identifying growth opportunities and converting them into revenue streams

• Track and monitor key service commercial KPIs, highlighting gaps and driving continuous improvement initiatives

• Measure and report key service marke

ting KPIs in periodic reviews

The essential requirements of the job include:

• Bachelor’s or Master’s degree in Business, Life Sciences, or related field

• Minimum 3+ years of experience in inside sales, contract management, or customer-facing commercial roles