FS Application Support provides optimized and efficient production management and solution delivery services with a focus to build an aligned culture to enhance internal customer experience across global portfolio of applications. The analyst will utilize industry’s best practices to provide application, infrastructure, and batch monitoring, troubleshooting and automation solutions while adhering to process and procedures.
Responsibilities:
Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services
Drive Root Cause Analysis (RCA) post restoration of service
Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks
Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary
Provide technical/strategic direction and act as advisor/coach to lower level analysts
Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
Responsible for overall operating system applications
Contribute to technical direction and strategic decisions
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
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Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Handle incoming Incidents and inquiries associated with Foundational Services applications.
Drive stability efforts, manage End of Vendor Support (EOVS), and other environment cleanliness initiatives.
Drive and maintain application observability, telemetry, and monitoring solutions.
Identify and drive automation opportunities and projects within the application support realm.
Partner with application development, business analyst, product owners, and infrastructure support teams on application change and release management.
Maintain and develop application support process, procedures, and documentation.
Manage Continuity of Business (COB) and other high availability efforts.
Provide ownership of major incidents or outages of critical systems.
Gather and present metrics pertaining to application performance, stability, and operational effectiveness.
Provide leadership on the onboarding on new applications and technologies, ensuring that the application support team have the correct processes and procedures in place.
Manage recurring and chronic issues in the Production environment, ensuring that risks are assessed, and remediation efforts are prioritized accordingly.
Recommended Qualifications:
8+ years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement
Ability to communicate technical concepts to non-technical audience
Ability to work with virtual and in-person teams, and work under pressure or to a deadline
Experience in a Financial Services or large complex and/or global environment preferred
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Education:
Bachelor’s/University degree or equivalent experience
Full time ------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above. ------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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