Infra Tech Support Practitioner

About the job

Key responsibilities

1. Monitor production systems to ensure they remain available and operate according to defined service level agreements.

1. Support incident management activities and contribute to timely outage resolution processes.

1. Maintain clear and consistent communication with stakeholders during incidents and service disruptions.

1. Facilitate the restoration of services in the production environment efficiently and effectively.

1. Develop expertise in Service Desk Management and apply best practices to support operational activities.

1. Participate in problem-solving discussions and contribute to identifying effective solutions for technical issues.

1. Establish and maintain disaster recovery procedures to ensure business continuity and operational resilience.

1. Maintain data retention practices in accordance with organizational policies and compliance requirements.

1. Collaborate with team members to support daily technical operations and service delivery objectives.

1. Continuously learn new technologies, processes, and support methodologies to enhance performance and service quality.

Skill(s) required

Customer Support Database Management System (DBMS) Problem Solving SYSTEM ADMINISTRATOR Technical Support

Other requirements

• Bachelor’s Degree in a relevant field of study is required.

• Beginner-level proficiency in Service Desk Management is required.