Information Technology Executive

About the job

Job Title: IT ExecutiveDepartment: Information Technology Location: Gurugram Employment Type: Full-time Experience: 2 yearsRole OverviewThe IT Executive will support daily IT operations, ensure smooth functioning of IT infrastructure, and provide timely technical assistance to employees. The role includes managing IT assets, user access, basic HRMS system support, vendor coordination, and ensuring adherence to IT security standards.Key Responsibilities1. IT Operations & Infrastructure SupportHandle day-to-day IT operations including laptops, desktops, network connectivity, email, and collaboration tools.Monitor system performance and basic troubleshooting for network, VPN, and endpoint devices.Assist in IT asset lifecycle management: allocation, maintenance, and recovery.Support implementation of cost-effective technology solutions.2. Employee IT Support & HelpdeskAct as the first point of contact for IT support issues.Resolve hardware, software, login, and connectivity issues within defined timelines.Log, track, and close tickets in the IT helpdesk system.Support employees during client delivery or project setup from a technology standpoint.3. HR Technology & Access ManagementProvide operational support for HRMS, attendance, and leave management systems.Manage user access provisioning and deprovisioning during onboarding, role changes, and exits.Ensure accuracy of employee access and maintain proper documentation.Coordinate with HR and system vendors for configuration changes or basic troubleshooting.4. IT Security & ComplianceFollow IT security protocols including endpoint security, anti-virus updates, and secure access management.Conduct basic system audits, access reviews, and support backups.Ensure adherence to internal security policies and compliance requirements.5. Vendor Coordination & AdministrationCoordinate with IT vendors for hardware repairs, network support, software issues, and AMC services.Track software licenses, renewals, and device inventories.Assist in reviewing vendor invoices and maintaining cost records.6. Process Documentation & Continuous ImprovementMaintain IT SOPs, checklists, asset records, and configuration documentation.Support digital automation initiatives and process improvements suggested by senior IT members.Work with shared drives, cloud folders (AWS preferred), and basic accounting tools for IT-related data and billing.Required Skills & CompetenciesHands-on experience in IT support and troubleshootingBasic understanding of HRMS, attendance, or access management systemsKnowledge of IT security, networking, and endpoint managementStrong vendor coordination and communication skillsAbility to document processes clearly and maintain systematic recordsProblem-solving, customer service mindset, and responsivenessQualifications & ExperienceBachelors degree in IT, Computer Science, Engineering, or related field2 years of experience in IT support / IT operations rolesExperience in a consulting, service, or fast-paced environment preferred