Informatica, Production Support, ITIL, SAS, Suite (BDM, PC)

Join a collaborative team where reliability, speed, and customer focus matter every day. In this role, you’ll help keep business-critical data and analytics platforms running smoothly by supporting Informatica and SAS Suite environments in production. You’ll work closely with developers, data teams, and infrastructure partners to troubleshoot incidents, restore services quickly, and drive long-term stability through problem management and continuous improvement. If you enjoy digging into root causes, improving operational processes, and working in an ITIL-aligned support model, this is a great opportunity to grow your impact. The work environment is hybrid, offering a balance of focused execution and team collaboration while supporting high-visibility systems that enable informed decision-making across the organization.

Key Responsibilities

Production Support & Operations

• Provide L2/L3 production support for Informatica and SAS Suite (including BDM and PC) to ensure high availability and performance.

• Monitor batch schedules, workflows, integrations, and data pipelines; proactively identify failures and performance bottlenecks.

• Troubleshoot incidents, perform impact analysis, and restore services within agreed SLAs using ITIL-aligned practices.

• Execute operational tasks such as job restarts, reruns, validations, and controlled deployments as per runbooks.

ITIL Process Adherence

• Manage incidents, service requests, and escalations with clear communication, ownership, and timely updates to stakeholders.

• Perform root cause analysis (RCA) and contribute to problem management by implementing preventive fixes and documenting learnings.

• Support change management by participating in release activities, risk assessments, and post-change verification.

Documentation & Collaboration

• Maintain and enhance support documentation, SOPs, and knowledge articles for recurring issues and operational procedures.