Incident Management_D2866

IT Incident Manager

You will:

We are seeking an experienced IT Incident Manager to join our team and support the Developer/Application team in managing test and production incidents, as well as overseeing the software release process as part of the change management lifecycle. This role is critical in ensuring the stability and reliability of our IT systems, minimizing downtime, and enabling smooth software releases in alignment with business objectives for the ABS Germany OE.

Incident Management:

• Act as the primary point of contact for test and production incidents, ensuring timely resolution and communication with stakeholders for the ABS Germany OE.

• Coordinate with the applications team to investigate, troubleshoot, and resolve incidents efficiently.

• Should work in the OE holiday calendar and work time is during the German business hours

• Monitor incident trends and perform root cause analysis to identify recurring issues and drive long-term solutions.

• Maintain and improve incident management processes in alignment with ITIL best practices.

• Ensure proper documentation of incidents, resolutions, and lessons learned in the ITSM tool.

Collaboration & Communication:

• Work closely with cross-functional teams, including DevOps, QA, and business stakeholders, to align incident and change management activities with organizational goals.

• Provide regular updates to leadership and stakeholders on incident status, change progress, and release schedules.

• Act as a bridge between technical teams and business units to ensure clear communication and understanding.