IN - Specialist (Full-time And Part-time)

About the job

Key responsibilities

1. Deliver exceptional customer service by understanding customer needs and recommending suitable Apple products and services.

1. Build brand loyalty by creating positive customer experiences and encouraging product ownership.

1. Engage with customers through meaningful conversations to identify opportunities for product and service recommendations.

1. Present Apple products, services, and purchase options in a clear and personalised manner.

1. Educate customers about relevant buying options and available solutions across the Apple ecosystem.

1. Stay informed about Apple products, services, promotions, and Product Zone sales processes.

1. Support colleagues by sharing product knowledge, sales insights, and customer service best practices.

1. Assist in identifying ownership opportunities and helping customers select the most appropriate solutions.

1. Maintain accuracy in customer interactions, sales activities, and operational processes.

1. Provide customer service and operational support in various areas of the retail store as required.

1. Handle multiple customer interactions simultaneously while maintaining service excellence.

1. Contribute to a collaborative and inclusive workplace by respecting diverse perspectives and experiences.

Skill(s) required

Active Learning Attention to Detail Customer Support Interpersonal skills Problem Solving Retail Management Teamwork Time Management

Other requirements