Implementation Engineer

About the job

Implementation Engineer Department Engineering IoT & Hardware ExperienceLocation - Hyderabad, IndiaEmployment Type 25 Years Full-Time ZestIoT Technologies builds intelligent software for aviation ground operations. Our IoT layer is the foundation of real-time equipment tracking powering arrival and departure detection, equipment connectivity events, and conveyor loading/unloading insights across airports worldwide. We are looking for a hands-on IoT Engineer to own the full lifecycle of our IoT devices from assembly and configuration to customer deployment and ongoing health monitoring. This role sits at the intersection of hardware, software, and customer success.

Key Responsibilities

Device Assembly & Readiness Own end-to-end device readiness processes for deployment across customer sites Assemble, configure, and validate IoT devices (Teltonika, SICK, magnetic sensors, and equivalent hardware) Implement device provisioning workflows, including firmware flashing and configuration standards Maintain device inventory strategy, spares planning, and readiness SLAs Deployment & Customer Installation Perform IoT device deployment across customer environments Coordinate with customer stakeholders for installation planning and execution Provide remote and on-site technical guidance during installations Ensure successful deployment by validating data flow, event accuracy, and platform integration Conduct training sessions and technical workshops for global customer teams on IoT systems, device usage, and installation best practices Provide ongoing guidance and remote support to customer stakeholders to ensure successful adoption and operation of deployed solutions Device Health, Monitoring & Reliability Define and enhance device health monitoring frameworks (connectivity, battery, signal quality, event accuracy) Proactively identify systemic issues and drive root cause analysis Lead incident response for device outages and ensure SLA adherence Confidential Data, Automation & Tooling Use internal tools for monitoring, and log analysis Identify repeatable problems and collaborate with engineering team to develop automation, diagnostics, and large-scale device management. Documentation & Cross-Functional Collaboration Create and maintain scalable documentation: runbooks, installation guides, troubleshooting playbooks Act as a bridge between engineering, product, and customer success teams Provide technical input into product improvements and feature roadmap Ensure visibility of deployment and device health metrics across teams Required Skills & Qualifications IoT & Hardware 2-4+ years of experience in IoT systems, device deployment, or industrial IoT environments Strong hands-on experience with device assembly, field deployment, and troubleshooting Familiarity with Teltonika (FMB/TFT series), SICK sensors, or similar industrial IoT hardware Understanding of communication protocols: MQTT, TCP/IP, RS-232/485, CAN bus, BLE Experience with GPS tracking systems, proximity sensing, or edge computing devices Ability to interpret wiring diagrams and debug hardware issues in field environments Python & Software Good to have understanding in Python for automation, scripting, and data analysis Good to have knowledge of SQL for data validation and monitoring Soft Skills & Mindset Customer-facing communication skills clear, professional, and proactive Strong ownership mindset able to manage tasks end-to-end with minimal supervision Detail-oriented with the ability to manage multiple device deployments simultaneously Comfortable working in a fast-paced startup environment with evolving processes Willingness to travel to customer sites for deployment and support when needed Confidential | Good to Have Experience in aviation, airport operations, or logistics/fleet tracking domains Knowledge of conveyor belt systems, baggage handling, or GSE (Ground Support Equipment) Experience with dashboarding tools Grafana, Kibana, or equivalent for device monitoring Prior experience supporting enterprise customer deployments or installations Why ZestIoT Work on real IoT at the edge airports, aircraft, and ground equipment across global locations Small team, high ownership your work directly impacts customer experience Exposure to the full stack hardware, platform, and customer-facing product Fast-moving startup with strong domain depth in aviation ground operations