At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.
The Role:
The HR Systems Partner owns broader HR systems programs and process design across the HR technology landscape. This role moves beyond daily administration to take on expanded ownership for platform optimization, cross-functional process architecture, data and reporting strategy, and roadmap execution. This role partners closely with HR Operations leadership and key business stakeholders to ensure systems, workflows, and governance practices scale with the company’s needs.
This role remains close enough to day-to-day HR Operations work to understand real operational pain points, but it is expected to solve for those issues at a more structural level through configuration strategy, reporting frameworks, system enhancements, AI enablement, and process redesign.
Key Responsibilities
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Own administration strategy and ongoing optimization for core HR systems, with particular emphasis on UKG, WFM, Greenhouse, FreshService, Docebo, and adjacent People platforms.
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Act as a functional lead for UKG reporting and HR systems data design, including BI reporting strategy, recurring dashboards, data governance practices, and report quality standards.
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Drive process redesign initiatives in partnership with HR Operations Specialists and Managers to improve scalability, efficiency, controls, and employee experience.
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Lead complex configuration, workflow, testing, and deployment efforts tied to new features, annual cycles, integrations, and process changes.
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Oversee file feeds, bulk uploads, and systems support for recurring programs such as compensation cycles, compliance processes, and employee lifecycle events.
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Evaluate and expand the team’s systems footprint over time, including support for Workforce Management, Quantum, DocuSign, Smartsheet, and other operational tools as needed.
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Lead administration and optimization of FreshService for HR Operations, including intake design, queue structure, service metrics, case workflows, and self-service improvements.
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Own administration and reporting requirements for compliance and training systems, including annual anti-harassment training in Docebo.
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Lead practical AI adoption for the HR Operations team by identifying use cases, creating agents or automations, piloting solutions, and embedding scalable practices into team workflows.
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Establish stronger SOPs, controls, job aids, and knowledge management practices so systems knowledge is shared and durable across the team.
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Serve as an escalation point for complex system issues, reporting questions, and process design decisions.
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Partner cross-functionally with HR, IT, Payroll, Finance, Legal, and Talent Acquisition on systems priorities, integrations, and operational improvements.
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Translate business needs into clear requirements, milestones, and execution plans while independently managing multiple priorities and projects.
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Monitor vendor releases, product capabilities, and industry trends to recommend improvements that keep the HR technology environment effective and scalable.
Qualifications
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5–7 years of experience in HR systems, HR operations, people analytics, or related operational technology roles.
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Deep hands-on experience administering HR systems in a complex business environment.
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Strong experience with UKG, including BI reporting; experience with Workforce Management is strongly preferred.
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Experience leading process improvement, systems enhancement, and cross-functional implementation efforts.
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Strong working knowledge of integrations, file feeds, bulk uploads, testing, and systems change management.
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Demonstrated ability to connect day-to-day operational pain points to scalable systems and process solutions.
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Strong analytical, project management, and problem-solving skills.
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Ability to influence partners across functions without relying on formal authority.
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Strong written and verbal communication skills, including the ability to translate technical concepts into clear operational guidance.
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Self-starter mentality with strong judgment, curiosity, and comfort learning new tools independently.
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Bachelor’s degree in Human Resources, Business Administration, Information Systems, or a related field, or equivalent practical experience.
Preferred Qualifications
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Experience administering or optimizing FreshService, Docebo, Quantum, DocuSign, or Smartsheet.
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Experience building AI-enabled workflows, agents, or automations for operational teams.
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Experience supporting global or multi-state HR operations.
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Experience with vendor management, system implementations, or major enhancement projects.
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Experience establishing reporting frameworks, controls, or governance practices across teams.
Success Profile
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Thinks beyond individual tickets or transactions to design scalable solutions.
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Balances hands-on problem solving with broader systems thinking.
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Brings structure, prioritization, and follow-through to complex work.
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Strong cross-functional partner with a practical, can-do mindset.
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Builds trust through expertise, responsiveness, and documentation.
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Consistently brings forward ideas that help the team scale.
Base Hiring Range: $80,000 - $100,000
In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.
Here are just a few of the things that make Ping special:
A company culture that empowers you to do your best work.
Employee Resource Groups that create a sense of belonging for everyone.
Regular company and team bonding events.
Competitive benefits and perks.
Global volunteering and community initiatives
Our Benefits:
Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique co
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