HR Service Delivery New Associate

About the job

Key responsibilities

1. Process employee service requests received through email and internal HR applications in a timely and accurate manner.

1. Support workforce administration activities including onboarding, employee data updates, and benefits administration.

1. Execute end-to-end employee lifecycle transactions as per defined business rules and standard operating procedures.

1. Maintain accurate employee records and ensure data integrity across HR systems and applications.

1. Collaborate with internal teams, vendors, and stakeholders to resolve HR-related service requests.

1. Analyze and interpret client HR processes to ensure correct execution of work tasks.

1. Escalate complex issues to senior team members or SMEs for resolution and guidance.

1. Ensure compliance with confidentiality and data security standards while handling employee information.

1. Support onboarding formalities and employee movement processes within the organization.

1. Handle benefits administration tasks in alignment with client requirements and HR policies.

1. Follow established workflows and user guidelines to complete HR transactions accurately.

1. Maintain service quality by ensuring adherence to defined performance metrics and SLAs.

1. Identify process anomalies and highlight them to leads or SMEs for corrective action.

1. Contribute to process improvement initiatives to enhance accuracy, efficiency, and controls.

Skill(s) required