Help Desk Support Technician

About the job

Skill Set: Helpdesk Support Technician Level 1Days per week: 5 days per weekLanguage: Hindi & EnglishLocation: Guwahati, IndiaContract: B2B/FreelanceRoll Type: FTE

Key Responsibilities

1) Desktop, laptop, and peripheral basic troubleshooting (Windows, macOS, Linux OS, printers, mobile phones etc.) 2) Provisioning and deprovisioning of corporate devices (laptops, phones)3) Replace broken devices with temporary devices in accordance with Ericssons processes4) Provide technical guidance to end users for day-to-day IT issues within the office environment5) Coordinate with L2 teams when troubleshooting (examples L2 end user computing team, EMM). Office IT Infrastructure Support 1) Perform on office infra basic troubleshooting, installation, or maintenance for EIT services (printing, connectivity, platform, voice) 2) Install, test, and remove basic network devices such as switches, routers, and access points - this includes Support for Site/CORE Equipment inside office example but not limited Out of band, FW, NAC, DNS, Secnet 3) Network connectivity basic troubleshooting (example Wi-Fi, LAN)4) On prem support for smart metering as well as other real estate solutions within office environments, including smart office sensors, smart metering and digital signage.5) Basic tasks for PABXs where applicable in coordination with L2 teams6) Print equipment receipt, install, and test the printer.7) AV equipment receipt, testing, and basic troubleshooting in coordination with remote AV support. 8) Workplace monitor deployment, testing, and logistics handling 9) Provide support to remote Level 2 teams by troubleshooting and configuring local office infrastructure equipment in accordance with established instructions. 10) Onsite assistance during scheduled maintenance or escalations (as coordinated by Client)11) Coordinate with vendors or local service providers for repairs and equipment replacements as needed. 12) Maintain accurate records of incidents and resolutions to ensure effective knowledge sharing within the team.13) Escort 3rd party providers to Ericsson local data room (local network provider, global print provider/partner, global video provider/partner)14) Assist during internal/external audits & SOX and other compliance" Asset Management 1) Receive, unbox, and register devices in the hardware asset management system in accordance with Ericsson procedures2) Tag /Label assets following Ericssons guidelines 3) Test devices upon arrival & store securely in provided facilities (may include mounting/demounting in racks). 4) Image in stock devices with latest approved OS images 5) Update records regularly to maintain accurate inventory information.6) Perform periodic audits of hardware assets to ensure compliance with asset management policies following Ericssons instructions. Provide timely reports on asset status to relevant stakeholders as required.7) Wipe devices and arrange for their disposal in accordance with approved Disposal Process (including Inform the asset owner and provide certificate evidence as required). 8) Arrange temporary laptop loans from local stock.9) Coordinate warranty repairs10) Clean/check devices before redeployment 11) Offsite Tape management coordination with 3rd party supplier (where applicable) 12) Assist during internal/external audits & SOX & other compliances" Project Based Site Support 1) Support for office moves, equipment relocations, or hardware refresh projects 2) Assist local business events such as AEMs, demos (demand based)