Help Desk Specialist

About the job

Job Description Service Desk L1 / L2Proficiency in English (written & spoken).Dealing with incoming calls in a professional, courteous manner over the phone and via emailDetermining the best solution based on the issue and details provided by customersTaking ownership of tickets and managing them in a logical and methodical mannerHighlight/communicate the Major/scheduled service outage related information to relevant stakeholders & responsible for doing a follow up with L2 support team un l closer.Identify and escalate repetitive issues or services risks to the service management teamsFor the Service-desk standpoint, ensure end to end response/workflow of all incident & service requests.Provide accurate information on IT products or services. Identify and suggest possible improvements on procedures.Coordination with respective Global IT stakeholders and do follow up on the ticket till closure.Motivate and encourage the teammates through positive communication and feedback.Diagnosing and resolving issues to the customers satisfaction and sharing knowledge with the team.Updates and reports on project performance: daily and monthly reports.Ensure compliance to Client requirements and adhere to Customer Policies & Procedures.Regular data analysis and reporting as per client's requirement.

Salary

Probation:

Duration:

Salary during probation: After probation:

Annual CTC: Competitive salary

Number of openings

1 Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

About Wipro

Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs.