Head - Product Quality, Nashik

Responsibilities & Key Deliverables

Ensure that the Quality Vision, Mission and Policy is effectively deployed across the plants by providing appropriate resources and thereby structuring quality system, product and process audit.

Establish, institutionalize structured process to capture the voice of customers through dealers and customer care for Product Quality & Reliability improvement and ensure that it is deployed through appropriate initiatives, goals and mentoring.

Ensures outgoing quality of the product meets/exceeds customer requirements.

Ensures that product meets/exceeds the outgoing product quality & consistantly meets the critical parameter in line with the product attribute leadership (PAL's) through use of appropriate statistical tools.

Ensures to get the priorities right for the product improvement by effectively coordinating with: PVT - for Product Quality and Reliability Improvement SQE - for Supplier Quality Improvement Ensure that the product is at par or better than the benchmark in terms of product and process parameters

Ensure the deployment of quality management system defined in MQS through structured product, process & component audit.

Approves and is authorized to stop production in case of violation of Quality Management System.

Takes the lead in organising periodic management reviews with the service management to provide updates on the progress as against the quality initiatives/goals & ensure timely escalations & PDCA.

Provide functional guidance to the quality assurance team in terms of enhancing quality functional excellence and ensure that a structured problem solving approach is being folowed to improve the effectiveness & efficiency.

Perform the role of a people manager for the team

• Manage and support recruitment, set KRA's for direct reports, monitor overall team's KRA's, conduct performance appraisal, ensure clarity and delineation of individual roles, appropriate delegation of responsibility
• Facilitate the development of subordinates through constant on and off the job learning, job rotation, etc
• To guide, motivate and develop the sub-ordinates
• Oversee staff deployment and drive motivation levels of the team, monitor staff welfare and facilitate complaint resolution, manage efficiency levels and drive timely delivery of all operational targets