Head of Services Innovation

About BCSS Service Delivery

Ericsson Business Area Cloud Software & Services (BCSS) enables Communications Service Providers (CSPs) and enterprises to accelerate digital transformation through Cloud Native Platforms, 5G Core, OSS/BSS, AI-driven Operations, Automation, Service Orchestration, Managed Services and Systems Integration. The Service Delivery organization is responsible for bringing these capabilities to market through innovative service offerings, customer-centric delivery models, and outcome-based engagements. As the telecommunications industry evolves toward autonomous networks, programmable networks, API ecosystems, AI-native operations and platform-based business models, BCSS continues to expand its services portfolio to unlock new customer value and growth opportunities. The organization works closely with customers, technology partners, hyperscalers and industry ecosystems to shape the next generation of services. Innovation in services is a critical enabler of Ericsson’s long-term growth, differentiation, and market leadership.

About this Opportunity – Head of Services Innovation

As Head of Services Innovation, you will serve as a high-impact catalyst for identifying, incubating, and accelerating the next generation of services opportunities across BCSS. Operating with an outside-in perspective, you will continuously explore emerging market trends, customer challenges, technology disruptions, and ecosystem opportunities to define what services Ericsson should build and why. You will work upstream of execution, shaping strategic service propositions, operating models, and new business opportunities before they enter mainstream delivery organizations. This role requires a combination of strategic thinking, business development, innovation leadership, and ecosystem engagement to drive future growth. The role will focus & function on horizontal services (non-product-near) across the solution areas.

What You Will Do

• Identify and develop new services growth opportunities aligned with BCSS strategic priorities, market evolution, and customer transformation needs.

• Continuously scan market trends, industry disruptions, emerging technologies, competitor moves and customer expectations to uncover new business opportunities.

• Define future service propositions, business models, commercial frameworks, and go-to-market concepts that create competitive differentiation for Ericsson.