Head of Global Talent Acquisition

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

The Role

We’re looking for a strategic, credible, and highly execution-oriented Head of Global Talent Acquisition to build and scale Cresta’s global hiring engine. This leader will own talent acquisition strategy and outcomes across Technical, GTM, G&A, Executive, and Early Career hiring, while partnering closely with executive leadership and the Head of People.

This is a highly visible leadership role for someone who thrives in fast-moving, high-growth environments and knows how to balance speed, quality, efficiency, and long-term talent outcomes, and who is comfortable setting strategy while staying close to execution when needed.

What You’ll Do

• Lead and execute Cresta’s global Talent Acquisition strategy in partnership with People, Finance, and business leadership to support rapid growth across regions and functions.

• Partner closely with executives and senior leaders to shape hiring strategy, priorities, capacity modeling, and workforce planning.

• Build, scale, and lead a high-performing internal Talent Acquisition team, defining the right mix of in-house recruiters and external partners to support rapid growth, burst hiring needs, and global expansion.