Head of Digital Operations and Reliability

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

About Roche Digital Technology (RDT)

Roche Digital Technology (RDT) is where innovation meets purpose. As a global team at the heart of Roche, we are a community of business-minded technologists committed to help shape tomorrow’s digital future of healthcare. Our mission is to power Roche through cutting-edge digital technologies, harnessing the potential of artificial intelligence, data, and scalable tech innovations. Driven by purpose and passion, we’re building a future where digital is a core strength across all of Roche, enabling smarter ways of working, unlocking human potential, and driving breakthroughs that truly matter for millions of patients around the world.

Role Summary

The Head of Digital Operations & Reliability is a critical, senior leadership role responsible for the resilience, performance, and stability of our global digital ecosystem. Reporting to the Global Head of Enterprise Platforms, Infrastructure & Engineering, this leader is mandated to drive a fundamental cultural and technical shift from reactive support to proactive, engineering-driven operations. This position ensures our foundational technology platforms provide the confidence and agility necessary for all product teams to deliver transformative solutions.

The Opportunity:

Ensure Consistent Global Service Availability: Directs the global 24/7 operations function, guaranteeing continuous service delivery through expert incident management, rapid problem resolution, and maintaining the health of all mission-critical production systems.

Define Site Reliability Engineering (SRE) Strategy: Champions and embeds SRE principles globally, partnering with engineering teams to establish meaningful Service Level Objectives (SLOs), manage error budgets, and foster a culture of shared reliability ownership.

Future-Proof Observability Platforms: Owns the strategic vision, investment, and execution roadmap for the enterprise observability stack (monitoring, logging, tracing, alerting), ensuring teams utilize best-in-class tools for real-time operational insights.