Head of Corporate Shared Services Technology, MD (C16)

Citi is a world-leading global bank. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Overview of the organization:

The Chief Operating Office (COO) Technology organization is responsible for defining and executing technology strategy, roadmap, and GenAI adoption across Core Operations, Corporate Shared Services, Controls, and enterprise GenAI initiatives. The COO Technology capability sits within CIO organization reporting into the CIO and COO of the firm. The organization ensures strategic alignment of solutions across a diverse portfolio of cross business and functional capabilities such as KYC, Fraud, Cash Management, Reconciliations, and Regulatory Reporting. It also drives the modernization of enterprise applications and process reengineering through shared services, comprehensive data architecture, automation, and adoption of Generative AI solutions.

Corporate Shared Services is a newly established capability within COO organization, reporting directly to the COO of the firm. It is responsible for all non-client-facing operations, including - Cash Services (Payroll & Supplier Strategy, Cash Management, Bank Network Management, Payment Controls & Processing Risk and Client Asset Oversight), as well as Balance sheet substantiation and Reconciliation, Non-Financial

Regulatory Reporting and International Operations.

Job Purpose:

The Head of Corporate Shared Services Technology will be a key leader in the COO technology organization and across the broader CIO organization. They will be responsible for designing, developing and execution for the overall architecture vision and strategy for cross-business operations functions including – cash management, payments control services, global reconciliations, non-finance reg. reporting, and payroll. We are seeking a visionary leader to standardize, simplify, and scale a current fragmented application landscape to deliver business value and drive efficiencies. This role requires deep experience in designing, executing, and managing complex systems on a scale, a passion for architectural simplification, and a demonstrable commitment for building sustainable, future-ready platforms. Driving enterprise adoption of GenAI solutions including large language models and agentic flows is a critical component for executing the vision. The successful candidate will partner with SMEs across business, Operations, Finance, and Technology functions and transformation leads to develop architecture blueprints, end-to-end systems design, operating model, and multi-year GenAI execution roadmap. The role reports directly into the Head of Technology COO.