Guest Relations Executive / Supervisor / Manager

About the job

About Us: Zivaya is a chain of luxury wellness outlets at major chains of hotels, palaces, airports and lounges across India. We offer premium therapies, beauty, spa & hair treatments. Our outlet in Ahmedabad is located inside The Ummed hotel. Website: zivayawellness.com Job Title: Guest Relations Executive / Supervisor / Manager Wellness Outlet (Spa)Location: The Ummed Hotel, Ahmedabad About the RoleWe are seeking a confident, outgoing, and sales-oriented Guest Relations Executive / Supervisor / Manager to represent our wellness outlet (managed by us) inside The Ummed hotel in Ahmedabad. This is a guest-facing role designed for individuals who enjoy meeting people, starting conversations, and converting interactions into revenue. The role combines hospitality, relationship-building, and direct sales in a premium hotel environment. Key ResponsibilitiesGuest Engagement & Sales Proactively approach and greet guests in the lobby with confidence and warmth Introduce guests to our wellness services, express therapies, and special offers Generate sales by converting walk-in guests through persuasive communication and relationship-building Upsell and cross-sell services based on guest needs, time availability, and preferences Maintain a strong presence in the lounge to maximize visibility and walk-in conversions Revenue Generation & Promotions Consistently work towards daily and monthly sales targets Support cross-promotions with other outlets of the hotel to drive additional footfall Assist in executing in-lounge promotions, offers, and campaigns Capture guest interest efficiently Guest Experience & Brand Representation Deliver a warm, premium, and professional guest experience at all times Act as the first point of contact and brand ambassador for the wellness outlet Address basic guest queries and escalate concerns to the Outlet Manager when required Ensure the outlet ambience, hygiene, and presentation meet high service standards Operational Support Coordinate with therapists and beauticians to ensure smooth guest flow Support appointment scheduling and service readiness Follow SOPs related to service standards, hygiene Desired Profile Strong people skills with confidence in initiating conversations with strangers Sales-driven mindset; experience in credit card sales, club memberships, retail sales, hospitality sales, beauty or wellness services is highly preferred Comfortable approaching guests and actively promoting services Excellent communication skills in English; additional languages are a plus Well-groomed, presentable, and professional demeanor Responsible, disciplined, and dependable Work Environment & Flexibility Willingness to work flexible shifts Ability to perform in a fast-paced, high-footfall environment Compensation Fixed salary plus very attractive performance-linked incentives High earning potential for strong sales performers Preferred Criteria Prior experience in hospitality, lounges, airports, luxury retail, wellness, beauty, or service-oriented sales Non-smokers preferred