Lead the customer onboarding journey, starting with internal handoff call from sales and customer kickoff call
Deliver high quality training and instruction that positions the product as the best solution to meet the customer's vision
Work with new customers to configure, initialize, and pilot run our software products.
Drive adaptation and expectations at this beginning stage of the customer journey and empathize with the customer in order to ensure that our technology solutions are set up for their specific needs
Ensure onboarding criteria are completed prior to transitioning to the next step in the customer's journey
Keep all projects organized and fully utilize all provided tools to document progress
Communicate specific customer needs clearly with product engineering team
Discuss any escalated or complicated needs with the product and technology Leadership team
Become established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights
