Group Account Director

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Group Account Director is accountable for developing and implementing comprehensive portfolio strategies across multiple client accounts. This executive leader anticipates client needs across a diverse portfolio, delivers exceptional performance against key indicators within varied contract parameters, and builds financial plans that exceed revenue and profitability targets. The Group Account Director creates and manages high-performing teams that deliver operational excellence across all accounts, maintains robust internal stakeholder alignment, tracks and reports on portfolio-wide performance metrics, identifies expansion opportunities through product and service offerings, and proactively mitigates operational and financial risks. This role requires sophisticated coordination between client-facing operations and JLL's internal organization while navigating diverse contract models and client requirements.

Primary Responsibilities

Exceeding Client Expectations Across the Portfolio

• Create and execute comprehensive account plans for each client within the enterprise data center portfolio, aligning objectives across different contract structures and driving high-quality, consistent results

• Drive portfolio growth by articulating JLL's value proposition and identifying expansion opportunities through existing and new product/service offerings tailored to each client's data center operations

• Develop deep understanding of each client's data center strategy and infrastructure roadmap to position JLL as a strategic partner across the portfolio

• Navigate and optimize performance across varied contract models including integrated facility management agreements, technical services contracts, project-based engagements, managed services, and hybrid arrangements