via Internshala·Yesterday
Graduate Trainee (Global Service Desk)
Internshala
Full-timeOn-site
Location:Chennai, Madurai, NoidaType:Full-timePosted:Yesterday
About the job
As a Graduate Trainee (Global Service Desk), you will be responsible for providing technical support and resolving customer queries related to hardware, software, and network issues through multiple communication channels.
Key Responsibilities
- Provide support for hardware, software, and network-related issues.
- Respond to customer queries via telephone calls, emails, instant messaging, and support tickets.
- Troubleshoot technical issues and provide timely resolutions.
- Deliver excellent customer support and ensure issue closure within defined timelines.
- Maintain accurate documentation of issues and resolutions.
- Work collaboratively with internal teams to ensure seamless support.
If you are a motivated and enthusiastic individual looking to grow in a supportive and collaborative work environment, apply now to join HCLTech!
Skill(s) required
Customer Support Effective Communication English Proficiency (Spoken) English Proficiency (Written) Problem Solving Technical Support Troubleshooting
Other requirements
- 2026 graduates from B.Com, BBA, BCA, B.Sc, BA, and similar disciplines.
- Minimum 60% throughout 10th, 12th, and graduation.
- Strong communication skills are mandatory.
- Good problem-solving and troubleshooting skills.
- Comfortable with a minimum 1-year service agreement.
Salary
Probation:
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