GN - SONG - Service – Service Now – Associate Manager

Job Title - GN - SONG - Service - Nice CXOne - Manager Management Level: 07/ Manager Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills: Cloud contact center/ CCaaS/ Conversational AI Good to have skills: Nice CXone Experience: Minimum 10+ years of experience is required Educational Qualification: MBA/PGDM from tier 1 or 2  Job Summary: You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.  Areas of Work: Nice CXone Contact Centre Solutions and Pre-Sales As part of these, you will drive the following:

• Use strong project management skills: Leverage good understanding of principles, theories, practices and techniques for managing project workload and analysis needed for key deliverables
• Deploy understanding of technology and software development cycle: Apply critical thinking, resource management and problem-solving skills.
• Create valid business cases: ROI generation and project management of solution deployment, being organized and comfortable planning several months in advance