Global Travel Coordinator

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.

We are seeking a Global Travel Specialist to manage and support day-to-day business travel operations across India and selected APAC markets. In this role, you will be responsible for handling high-volume, routine travel requests while ensuring a seamless, compliant, and hassle-free travel experience for our employees.

The position focuses on end-to-end travel coordination, ticketing support, shared inbox management, and first-level traveler assistance. This role aligns functionally to the Global Travel Team and will collaborate closely with the Sr. Global Travel Specialist.

This position reports into the Senior Director of Accounting.

You Will:

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End-to-End Booking: Coordinate and manage end-to-end business travel bookings (flights, hotels, and ground transportation) in alignment with company travel policies.

Queue & Request Management: Monitor and manage shared travel team inquiries, including the travel support email helpdesk and Slack channels, ensuring adherence to internal SLAs.Traveler Support & Escalations: Provide first-level support to employees for routine travel changes, cancellations, rebookings, and date modifications. Act as the primary point of contact for on-trip emergencies.Visa Assistance Related to India Travel: Assist employees with corporate visa applications, invitation letters, and documentation requirements..TMC Coordination: Partner with our external Travel Management Company (TMC) and vendors to ensure smooth ticketing, seat allocation, and meal preferences.Expense & Meal Vendor Management: Process and support daily travel-related expenses through Coupa. Manage corporate meal vouchers and programs in line with company policy.

• Perform other related duties as assigned.

You Have:

• 2–5 years of experience in corporate travel management, a corporate helpdesk, or a Travel Management Company (TMC)