Global Security Operations Center Manager, Protective Services, Business Assurance Center

At Amazon, we strive to be the earth’s best employer. To get there, we need exceptionally talented, bright, and driven people. The Protective Services (PS) Business Assurance Center (BAC) provides accurate, actionable information to the right people at the right time to support a safe, secure work environment. The BAC is the first point of contact for all safety and security concerns, the coordination lead for incident triage and response, and the knowledge manager for related data. The team delivers three core service lines: alarm management, incident response, and customer support. If you would like to help the BAC build a best-in-class organization to keep Amazon’s people, property, assets, and ideas safe, this is your chance to make history by joining our team.

The BAC is looking for talented security managers to lead delivery across all three service lines during their shift. A successful candidate will have a strong track record of managing operational security programs, vendor contracts and performance, and driving positive service relationships among a diverse group of stakeholders, partners, and customers. Success in this role will require flexibility, bias for action, high judgement, and a wide range of technical and interpersonal skills. Time management and continuous task prioritization is crucial to delivering support services in this dynamic, fast paced environment.

This role will require the selected candidate to ensure global Supervisors’ priorities are focused on supporting their Operators, and their success. The Operations Manager will oversee the service delivery of the global teams they lead, thus enabling Supervisors to focus on supporting their people. The Operations Manager will be an escalation point for Supervisors and their direct reports to act on issues or barriers impacting the customer experience. The Operations Manager will be accountable for creating the input, actions, and representation of team performance in standard meeting routines such as metrics calls with Senior Leadership. They will also be a key leader to identify and participate in process improvement activities.

SHIFT

This a shift- based role within a 24x7 operation; this position works Wednesday - Saturday, 1700 - 0300 PT onsite in Seattle, WA. You may be required to work evenings, holidays, weekends, and on call.

EXPORT CONTROL REQUIREMENT

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Key job responsibilities