The Global Business Consultant (GBC) is a specialised Revenue Operations partner responsible for protecting revenue, improving execution rigor, and enabling Account Directors (ADs) to operate at scale across client portfolios.
The role delivers operational leverage through ownership of renewal readiness, pricing execution support, contract and asset alignment, and proactive coordination across internal partners to ensure timely progression of revenue-generating activities!
Where optimally positioned, the GBC acts as a force multiplier for the AD, reducing execution risk and enabling higher-quality account outcomes!
Core Responsibilities
Revenue Execution & Renewal Management
- Own and maintain renewal hygiene, including contract libraries, and renewal tracking
- Support sophisticated renewal processes, including pricing execution and annual increases
- Supervise and drive progress of renewal pipelines to ensure readiness and accuracy
- Identify and resolve discrepancies across contracts, reporting, and billing
Account Strategy & Planning Support
- Demonstrate a strong understanding of account strategy and client priorities
- Translate strategic objectives into structured account plans supporting the AD
- Contribute to development of executive-ready presentations for account reviews and strategy discussions
- Conduct research on accounts, whitespace opportunities, and installed products to inform growth strategy
- Coordinate internal partners to ensure critical tasks (client-facing and internal) are completed on time
- Act as a central point of execution tracking across opportunities and renewal cycles
Operational Excellence & Issue Resolution
- Support resolution of complex operational issues including:
- Reporting discrepancies, migration challenges, user ID and entitlement reconciliation, aged debt follow-up (where required)
- Maintain high standards of data quality, process rigor, and execution accuracy
- Drive continuous improvement in workflows and operational processes
Partnership with Account Director (AD)
- Operate in a closely aligned partnership with the AD, often in a 1:1 support model
- Enable the AD to focus on strategic client engagement by owning operational execution tasks
- Provide structured updates, insights, and analysis to support decision-making and client interactions
- Ensure follow-through on all agreed actions across the account team
Key Skills & Experience
Core Capabilities
- Proactive, self-directed, and highly accountable approach to execution
- Strong sense of urgency with the ability to prioritise and drive outcomes
- Poisitive attitude with a focus on removing blockers and progressing work
- Strong collaboration skills across multi-functional teams
- Critical thinking capability with attention to detail and problem-solving ability
Commercial & Strategic Skills
- Demonstrated understanding of account strategy and client priorities
- Ability to translate strategy into actionable account plans and deliverables
- Strong commercial awareness, particularly in renewal cycles and pricing execution
Operational & Execution Excellence
- Strong process rigor and ability to manage multiple complex workflows simultaneously
- Proven ability to track, follow up, and drive completion of critical tasks
- Experience supporting renewal management, contract alignment, and pipeline execution
- Ability to identify risks early and take corrective action
Stakeholder Management
-
Effective at working with:
- Account Managers (AMs)
- Customer Success Managers (CSMs)
- Proposition/Solution sellers
- Internal operational and support teams
- Strong interpersonal skills with ability to handle follow-ups and accountability
Technical & Analytical Skills
-
Sophisticated proficiency in PowerPoint:
- Executive-level presentation development
- Clear storytelling and structured communication
-
Advanced user skills in Excel, including:
- Complex data analysis (renewals, financials, pipeline tracking)
- Data validation, reconciliation, and reporting
Experience Profile
- Experience in Revenue Operations, Sales Operations, or client-facing support roles
- Exposure to sophisticated accounts, supervised environments, or global client portfolios preferred
- Experience supporting renewal processes, pricing execution, or contract management is highly desirable
Success Profile (What Good Looks Like)
- Renewals are consistently well-prepared, accurate, and on time
- Opportunities progress efficiently with minimal delays or rework
- ADs are enabled to focus on client strategy rather than operational execution
- Cross-functional customers are aligned and accountable
- Operational risks are identified early and proactively mitigated
LSEG is an equal opportunity employer
Career Stage:
Senior Associate
London Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
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