General Manager - Operations

General Manager – Operations

Department / Division

Operations

External Interface

(Enlist external agencies/authorities that you are required to deal with while discharging your duty)

- Retailers – Business Development/ Sales Head, Store Managers

- Outsourced Agencies

- Local municipal authorities/ government and other regulatory bodies

Minimum Qualification

(i.e education, training etc.)

- Graduate, MBA

Minimum Experience

- 15+years of retail industry experience in Operations

Special Skills/Attributes

(required for performing the job effectively)

- Sound Knowledge of Mall Management practices

- Principles of building and maintaining retailer / customer relationship

- Knowledge of business planning and budgeting

- Should possess good decision making and leadership skills

Overall Purpose/Objective

Of the job

Responsible for the overall operations and maintenance of the property in order to provide customers with a comfortable environment and quality services and retailers with adequate facilities/ support leading to customer satisfaction and enhanced consumption

Key Responsibilities

(List major responsibilities, that you have, to achieve the key objectives)

- Develop and deploy the mall management strategy and implement policies and processes related to parking, house-keeping, horticulture, pest control and façade cleaning across all the malls and common area in coordination with Centre Director

- Prepare an overall budget for the Operations department incorporating operations, security and engineering expenses after reviewing the annual/quarterly