FX Sales Support Specialist - Officer - MUMBAI

This Sales Support Specialist is a developing professional role applying specialty knowledge to monitor, assess, analyze, and evaluate processes and data The role involves making evaluative judgments based on factual information, resolving problems through acquired technical experience and precedents. It has limited but direct impact on the business via quality of tasks/services provided, with impact restricted to the individual's job. This Sales Support role provides on the desk support to sales force with a focus on supporting improved Client experience and Sales efficiency. This role requires technical product knowledge & understanding of end-to-end infrastructure along with exposure to clients, and internal stakeholders such as control groups and senior leadership.

Responsibilities:

• Sales Support Analysts will work with salespeople, client executives and clients to support all aspects of the client and sales lifecycle

• Assist sales by coordinating internally and support in preparing materials ahead of client meetings, including supporting the development and upkeep of client presentations and marketing materials

• Support where required with client meetings with salespeople and client executives and document call reports in the appropriate systems

• Assist sales by tracking and helping execute on follow up items from internal and client meetings

• Support sales through the development and execution of client strategy and sales initiatives, including maintenance of associated reports

• Work with sales team members to keep CRM and other internal systems active and accurate

• Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure

• Build a culture of responsible finance, good governance and supervision, expense discipline and ethics