via Internshala·4d ago
Full-Time Customer Service
Internshala
Full-timeOn-site
Location:AhmedabadType:Full-timePosted:4d ago
About the job
Customer Support ExceutiveJob Description:We are seeking a motivated and customer-focused individual to join our support team as a Customer Support Executive (Voice Process). In this role, you will be the first point of contact for customers, handling inbound and outbound calls to resolve queries, provide information, and ensure a high-quality service experience.Key Responsibilities:
- Handle inbound and outbound customer calls in a professional manner
- Resolve customer inquiries, complaints, or issues promptly and efficiently
- Maintain accurate records of customer interactions and transactions
- Escalate complex issues to the appropriate departments when necessary
- Meet performance metrics such as call handling time, customer satisfaction, and resolution rate
- Stay updated on product knowledge, company policies, and proceduresRequirements:
- Excellent verbal communication skills in [language(s)]
- Previous experience in a voice-based customer service role is preferred
- Ability to handle high call volumes and remain calm under pressure
- Good problem-solving skills and attention to detail
- Basic computer proficiency and familiarity with CRM tools
- Willingness to work in shifts, including weekends if requiredPreferred Qualifications:
- Bachelors degree or equivalent
- 6 months to 2 years of relevant experience
Salary
Probation:
Duration:
Salary during probation: After probation:
Annual CTC: Competitive salary
Number of openings
1 Editor’s note
Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.
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