Front Office Supervisor

About the job

At Aeroprime Group, we believe that first impressions last a lifetime. We pride ourselves on delivering exceptional customer service, and creating a welcoming, seamless experience for everyone who walks through our doors. We are looking for an energetic, organized, and natural leader to join our team as a Front Office Supervisor and elevate our guest experience to the next level. Job Summary As the Front Office Supervisor, you will be the heartbeat of our daily operations. You will oversee the front desk team, ensure flawless check-in/out and administrative processes, and handle guest inquiries and escalations with grace and efficiency. The ideal candidate is a master multitasker who can balance operational administrative tasks while coaching a team to deliver top-tier service.

Key Responsibilities

• Team Leadership: Supervise, train, and mentor front office staff (receptionists, concierges, bellstaff, etc.). Create schedules, monitor performance, and foster a positive team environment.
• Guest Relations: Act as the main point of contact for complex guest requests, complaints, or feedback. Resolve issues swiftly to ensure high satisfaction ratings.
• Daily Operations: Oversee daily front desk workflows, including guest registration, billing, room/appointment assignments, and cash handling procedures.
• Quality Control: Ensure the front office lobby area is clean, organized, and presents a professional image at all times. Maintain strict compliance with company policies and safety standards.
• Interdepartmental Coordination: Work closely with multiple departments to ensure smooth communication and minimize operational delays.
• Reporting: Assist management with tracking occupancy, daily revenue reports, and team performance metrics.

Qualifications & Skills

• Experience: 2+ years of experience in a front desk, reception, or customer service role, with at least 1 year in a leadership or supervisory capacity.
• Industry Knowledge: Experience in [Hospitality/Hotels, Healthcare, Corporate Front Office] is highly preferred.
• Tech Savvy: Proficiency with ERP software, MS Office, Gsuite etc.
• Communication: Exceptional verbal and written communication skills. Multi-lingual skills are a major plus.
• Problem-Solving: Strong conflict-resolution skills with a calm, professional demeanor under pressure.
• Flexibility: Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays as required.

Who can apply