Fraud Ops Specialist for CFRT Investigations - Pune

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Specialist, Fraud Ops (Internal Job Title: Fraud Ops Specialist - C05) based in Pune, India

Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future. For instance:

- We empower our employees to manage their financial well-being and help them plan for the future.

- Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client’s account and identity.

In this role, you’re expected to:

- Perform complex fraud investigations with minimal supervision

- Respond to complex customer requests that may not be covered by established procedures

- Identify potential fraud, by assessing the validity and applicability of previous/similar experiences and evaluating options in unique situations

- Resolve highly complex issues directly with client, or third parties

- Drive organizational change through innovation and process improvement, eliminating friction points for team

- Monitor process workflow, quality, and recommend new options to enhance productivity as required

- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

- 2-4 years relevant experience