Founding Product Designer

### Company Description

We are an early-stage observability platform being built within ixigo, one of India's leading travel tech companies. Starting as an internal tool to solve real AI monitoring problems we face at scale, we are taking it to market as a standalone product.

### Job Description

The Role

This is our first design hire in B2B Saas team. There is no design system to inherit, no established component library, and no prior visual language. You will start from a blank slate and define how the product looks, feels, and behaves.

We are building an AI-native Customer Experience (CX) platform that helps companies manage customer service operations, automate workflows, and enable service teams with intelligent agents. This is not another ticketing system with AI features layered on top. We believe the future of customer experience is agentic, proactive, and deeply integrated into how service teams work.

You will design experiences for multiple personas:

Customer support agents

Team leads and supervisors

Operations managers

Administrators and workflow builders

Business users responsible for customer operations

This role requires someone who understands how complex enterprise software is used in the real world—high information density, multiple workflows, configuration-heavy experiences, and the need to balance power with simplicity.

The design decisions you make in the next six months will shape the foundation of our product for years to come.

What We Are Looking For

Non-Negotiable

Meaningful B2B SaaS product design experience.

Experience - 2-3 years

You have designed and shipped complex enterprise software, not just simple productivity applications.

Strong portfolio demonstrating systems thinking, interaction design, edge cases, and end-to-end workflows.

Experience designing for operational users such as customer support agents, administrators, analysts, or back-office teams.