Job Purpose The purpose of this role is to provide the customer airline with agreed service in ground operation in flight monitoring flight update DCS support and preparing weight and balance documentation ensuring the highest performance standards in line with the Policies and Procedures of ISAEnsure the safety of a flight by adhering to all regulations accurate planning and recording of actual load on-board an aircraft Key Result Responsibilities Planning and organizing day to day activities and to ensure all activities are in compliance with business protocol customer airlines and the regulators proceduresTo plan, monitor control and complete aircraft documentation for our airline customers for and on behalf of ISATo plan coordinate and produce all loading weight and balance documentation in accordance with airline specifications with or without the use of the Departure Control SystemTo ensure that all Flight messages LDM CPM and UCM messages are sent in compliance with procedures and resolve any possible communication issues requiring non standard communication methodsTo action any advisory messages regarding Aircraft Allocations, Aircraft Changes and any special Responsible for ensuring a DCS or manual load trim sheet is prepared for each customer airline departure in full compliance with safety quality procedures of the customer airlines and the agreed SLA Key Result Responsibilities-Continued Always follow the CLC work instruction in sequenceTo liaise with customer airlines and their contractors GHA as required to produce the required weight balance documentationTo liaise with customer airlines and their contractors GHA as required to act as first line support for airline DCS functions including pax control functionsTo continually monitor check-in for any variances to the anticipated load and to provide details to the ground handling agents staff with the EZFW AZFW in compliance with the customer airlines proceduresPlannng coordinating and producing all loading weight and balance documentation in accordance with airline specifications with or without the use of the departure control systemCo-ordinating and communicating with relevant departure Airports PaxCargo engineering APM to ensure accurate load information on the load sheet Qualifications (Academic, Training, Languages) Fluent in English Language. High Secondary Diploma or equivalent Current Load Control WB license is an advantage Excellent knowledge of principles and practices governing the operation of airports Decision Making Critical Thinking & Active Listening Work Experience At least 2 years experience in operational activities within Aviation IndustryKnowledge of DCS in aviationPrevious experience and or understanding of the ramp operation Ability to work under pressure and to very tight deadlinesProven skills in analysing data identifying pitfalls and recommending solutionsPossesses effective persuasive negotiation problem solving and decision-making skillsEmploys technical expertise and interpersonal skills to execute new initiatives and achieve companys objectivesDemonstrates the ability to contribute and successfully deliver against business strategy and set KPIs