FIX Specialist, Off

Charles River Development (CRD) is a rapidly growing and profitable financial software and services firm whose customers include the world’s top investment management, wealth management, banking and insurance firms. The Associate FIX Analyst is responsible for implementing, testing, certifying and problem/support resolution for Charles River Network Clients.

Responsibilities

- Support team efforts to sustain a “five nines” level of availability for Charles River Network Clients.

- Coordinate with Clients, internal Charles River colleagues, and network vendor(s) to provide the following service-related functions:

- Problem troubleshooting, support, and resolution as part of a “Follow-the-Sun” support model

- Configuring and customizing FIX connections

- Testing and certification of FIX compatibility with brokers

- On-going changes and enhancements

- Follow departmental procedures to ensure timely, high quality delivery of service to Charles River Network Clients

- Ensure all Network Services database information and documentation is accurate and current.

- Escalate complex issues to senior staff.

Role Requirements/Qualifications

- Proven ability to work in mission critical operations and support environment.

- General knowledge and understanding of Wide Area Networks (WAN) and Local Area Networks (LAN).

- Ability to partner with various internal departments to deliver superior customer service.

- Periodic off-hours support.

- Occasional travel to customer sites to perform on site customization, testing, or troubleshooting.

- 2-year experience with FIX administration and support and/or Buy Side Order Management Software (Charles River IMS preferred) or background in portfolio management and trading system applications.

- 6 years’ experience in the securities trading industry preferred.

- Excellent customer service skills, attention to detail, and interpersonal, verbal, and written communication skills.