FinOps Specialist - AR, Retail & Debit Balance collection

GAR (Global Accts Rec) is looking for a proactive, customer and detail-oriented Collections Analyst whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers. As a Collections Analyst, you will support Amazon’s customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated, be a quick learner, have good ownership and earn trust with our customers to facilitate timely payment.

Key job responsibilities

• Hands on and in-depth knowledge of AR process
• Monitor and collect accounts receivable for assigned portfolio by contacting customers via telephone & email, both inbound and outbound
• Work with cash application team to apply payments timely & accurately
• Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollected amounts are accounted for, and miscellaneous differences are cleared
• Provide accurate forecasting of collection promises
• Work with Customer Service & Billing teams to resolve customer disputes, support correction of root causes and enable timely collections
• Identify slow-paying customers, timely escalation of collection challenges to management & BizOps team, and recommend appropriate exit paths
• To be highly customer obsessed and ensure delivering a positive customer experience on every interaction
• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
• Meet all the productivity related goals on a monthly basis

Note: This role is part of the rekindle program. For more details on rekindle program, please visit - https://www.amazon.jobs/en/landing_pages/rekindle