Financial Analyst II, Accounts Receivable Summary Join our Global Accounts Receivable team and shape the future of order-to-cash operations for Amazon customers worldwide. You'll serve as a trusted subject matter expert and automation specialist, bridging the gap between Finance Operations and Technology teams to drive process improvements, build and maintain automated workflows, and enable seamless financial operations at scale. In this role, you will leverage your expertise in Robotic Process Automation (RPA), Small Scale Automation (SSA), Agentic AI, VBA Macros, and process automation to optimize AR operations and deliver scalable solutions. A Day in the Life As a Financial Analyst II in Accounts Receivable, you'll be at the heart of our operations, working on initiatives that directly impact how we manage customer payments and financial processes. Your day might include managing and maintaining existing automated workflows across RPA, SSA, and VBA Macro platforms, modifying automation code to align with evolving business requirements, and designing new automation solutions to streamline O2C/AR processes. You'll act as the key liaison between Finance Operations and Technology teams—gathering process requirements from business stakeholders, translating them into detailed Business Requirements Documents (BRDs), and raising them with Technology partners for development. You'll provide post-production support by conducting thorough testing of new features and system enhancements rolled out by Tech teams, troubleshoot operational challenges with front-line teams, and analyze performance data using advanced Excel techniques and reporting tools like Tableau and Power BI to identify improvement opportunities. Beyond routine responsibilities, you may support the launch of new business channels, develop comprehensive process documentation, lead time studies to measure operational efficiency, or build dashboards and reports that provide actionable insights to leadership. About the Team We are a global team dedicated to creating a world-class order-to-cash experience for Amazon's customers, managing 200K+ Customers and 16MM+ payments annually with very high levels of auto cash application (ACA). Our vision is to build efficient, scalable, and customer-centric accounts receivable operations that support Amazon's mission to be earth's most customer-centric company. You'll work alongside collections specialists, cash application experts, customer service teams, technology developers, and process owners who are committed to continuous improvement and operational excellence. Together, we're modernizing our processes and tools—leveraging automation, AI, and data-driven insights—to better serve our internal teams and, ultimately, our customers. We value collaboration, data-driven decision-making, and a shared commitment to solving complex financial challenges. Joining this team means becoming part of a community focused on innovation, professional growth, and meaningful impact. Key Job Responsibilities Manage, maintain, and enhance existing automated workflows built on RPA, SSA, VBA Macro, and other process automation platforms, ensuring high availability and performance across O2C/AR operations Build new automation solutions from scratch to address evolving business needs, reduce manual effort, and improve process efficiency within Accounts Receivable Modify and update automation code promptly when business requirements change, ensuring minimal disruption to ongoing operations Act as the primary point of contact between Finance Operations and Technology teams—gathering detailed process requirements from business stakeholders, documenting them in Business Requirements Documents (BRDs), and coordinating with Tech for development and delivery Provide post-production support by conducting thorough testing of new features, system enhancements, and automation deployments rolled out by Technology teams, ensuring they meet operational needs before go-live Learn and leverage expertise in Agentic AI to explore and implement intelligent automation solutions that enhance decision-making and process optimization Develop and maintain comprehensive documentation including standard operating procedures, process guides, automation runbooks, and desktop references that enable teams to work efficiently and consistently Design and deliver functional training for AR sub-processes including credit management, collections, cash application, customer onboarding, and billing, as well as training on automation tools and workflows Analyze operational data and performance metrics using advanced Excel functions and reporting/visualization tools (Tableau, Power BI, etc.) to identify trends, measure the impact of process improvements, and provide actionable insights to managers and leadership teams Collaborate with technology and product teams by gathering user feedback, writing and refining requirements, and conducting testing to ensure tools and automated solutions meet operational needs Basic Qualifications Overall 8+ years of experience with 2+ years of hands-on experience with Robotic Process Automation (RPA) tools and platforms (e.g., UiPath, Automation Anywhere, Blue Prism, or similar) Proficiency in VBA Macro development for process automation and data manipulation Experience with Small Scale Automation (SSA) and scripting-based automation solutions Excellent proficiency with Excel, including advanced functions such as pivot tables, array formulas, VLOOKUP/XLOOKUP, Power Query, and data analysis capabilities Experience with data visualization and reporting tools such as Tableau, Power BI, or similar platforms Demonstrated ability to write Business Requirements Documents (BRDs) and translate business needs into technical specifications Preferred Qualifications Bachelor's degree or equivalent professional experience Experience in accounts receivable, order-to-cash, or related financial operations Experience providing post-production support, including testing and validation of system enhancements Familiarity with financial systems, ERP platforms, or business process automation tools Knowledge of Python, SQL, or other scripting languages for automation and data analysis Experience working as a liaison between business operations and technology teams ### Basic qualifications - 3+ years of tax, finance or a related analytical field experience - • 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience - • 3+ years of business or financial analysis experience - • Experience defining requirements and using data and metrics to draw business insights - • Experience making business recommendations and influencing stakeholders - • Experience with Excel ### Preferred qualifications - • Bachelor's degree or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.