Amazon Payroll is seeking a Financial Manager to support our Global Employee Receivables Program. This position is responsible to improve our employee receivables program processes within our Pune service center. Your primary role in supporting our Global Employee Receivables Program will be to oversee new country launches, provide oversight of the existing programs within Pune, ensuring that our policies are being upheld, and that our stakeholders are providing accurate and correct information on a timely basis. You will be tasked with diving deep into our processes to find opportunities to improve the program, while focusing on the customer experience for our employees, and finding the best way to interact with them while making the process as pain free as possible. You will be involved in resolving escalations, working with stakeholders to remove roadblocks in the process, and searching for ways to further automate our program. Successful candidates will have program management/financial analysis experience in Payroll, be detail driven, and have excellent problem solving abilities. You should not only be passionate about delivering extensible, on-time solutions, but should also be obsessed with contributing to the development of high-performance teams through rigorous planning, disciplined attention to performance metrics, continuous process improvement and mentor-ship. Role Responsibilities: - Manage the Global Employee Receivables Program in the United States, Canada, United Kingdom, Ireland, and India - Deliver results on the defined process SLA's, monitor real-time service levels and schedule adherence, and work with the team for achieving and exceeding performance targets - Handle employee/upstream team's queries related to over payment calculations, repayment plans, or local law compliance - Review escalations, engage resources proactively to address issues, and create seamless processes - Drive projects with upstream teams to reduce over payments, and to simplify upstream and internal processes. - In addition to the above responsibilities, this role will drive effective teamwork, communication, collaboration, and commitment across multiple teams (i.e., Payroll, Graebel, LOA, CTK, Data Management, HR, etc.) to assist in the collection of over payments. - Ensure growth and development of high-performing team members through planning, monitoring performance metrics, and mentor-ship - Responsible for knowledge management of the team, identify the training needs, and work with team trainer/SME to up skill the team - Perform a periodical review of standard operating procedures - Liaise with payroll vendor on behalf of GERM for resolving issues regarding paycheck details, stop payment requests, direct deposit reversal, setting up of new deduction codes, and creating ad-hoc reports - Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities. - Support the effective and efficient delivery of large, complex payroll projects. - Identify opportunities for process improvements to meet business requirements. - Anticipate bottlenecks, provide escalation management, anticipate and make trade offs, and balance the business needs versus technical constraints. - Identify, assess, track and mitigate issues and risks at multiple levels. ### Basic qualifications - 4+ years of Accounts Receivable or Account Payable experience - 4+ years of applying key financial performance indicators (KPIs) to analyses experience - 4+ years of building financial and operational reports/data sets that inform business decision-making experience - 4+ years of creating process improvements with automation and analysis experience - 3+ years of directly managing and leading a team of 3+ members experience ### Preferred qualifications - 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience - 4+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience - 4+ years of mentoring junior finance and/or business team members experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.