Develop and own the Channel Partner Quality Framework, including standardized Field Quality Plans (FQP), Inspection & Test Plans (ITP), installation SOPs, defect checklists, photo/video documentation protocols, and digital quality tools/apps tailored for distributed rooftop/C&I projects.
Define mandatory quality gates and checkpoints that channel partners must follow
Conduct partner onboarding quality training
Perform regular field quality audits and surprise site visits
Oversee the warranty certificate issuance process:
Verify completion of all quality inspections, commissioning tests, punch-list closures, and documentation
Authorize and issue company-issued warranty certificates to end-customers upon confirmed compliance.
Ensure digital/QR-coded certificates (where applicable) are generated, registered (e.g., in national portals or internal systems), and shared with customers, partners, and relevant authorities for subsidy claims or discom approvals.
Maintain records of issued certificates, linked to serial numbers, installation details, and partner accountability for future claims handling.
Monitor and analyze quality KPIs across the channel network
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BIS/IEC standards for components and installations
CEA / state discom grid-interconnection & safety requirements
Company performance guarantee / warranty terms
Support pre-dispatch inspections (PDI) at vendor/warehouse level and random material audits at partner warehouses.
Interface with key stakeholders
Provide field quality insights and defect trend data to product, procurement, and R&D teams
Lead digital quality transformation
Contribute to partner ecosystem development
Experience
-Experience: 8–10 years in quality roles, with minimum 4–6 years in solar PV — preferably in channel partner / dealer / distributor models for distributed/rooftop solar (residential + C&I). Direct EPC experience is acceptable but channel oversight experience is strongly preferred.
Proven track record of managing quality in decentralized, partner-executed solar projects across multiple Indian states, including involvement in warranty/commissioning certification processes.
Industry Preferred
Solar
Qualifications
Education: B.E. / B.Tech in Electrical Electronics Engineering (preferred: certifications in Solar PV Systems, ISO 9001 Lead Auditor, Six Sigma, or Quality tools).
General Requirements
Strong technical knowledge of solar PV systems (modules, inverters, mounting structures, BOS) and Indian rooftop realities (diverse roof types, labour variability, monsoon impacts, discom processes).
Experience in auditing/monitoring third-party installers/channel partners without direct control, and in final quality sign-off for warranty issuance.
Excellent analytical, problem-solving, and root-cause investigation skills.
Proficiency in quality tools (Pareto, Fishbone, FMEA), MS Office, ERP/QMS/digital inspection platforms, and warranty management systems.
High travel willingness (60–80% field time across states).
Strong interpersonal, negotiation, and influencing skills to enforce standards with independent channel partners.
Ability to thrive in a fast-paced, high-volume distributed business with variable partner capabilities.
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