Fashion Consultant & Customer Experience Associate

About the job

Key Responsibilities

1. Deliver a premium customer experience across the studio and online channels (calls, emails, and chats).

1. Understand customer needs and recommend suitable products using strong product knowledge and styling expertise.

1. Handle customer inquiries, orders, feedback, complaints, and service coordination accurately.

1. Manage studio presentation, visual merchandising, and guest readiness in line with brand standards.

1. Support billing, order fulfillment, and coordination with backend and customer experience teams.

1. Build strong customer relationships to drive repeat engagement and gather customer feedback.

1. Maintain customer records, POS updates, profiles, and basic inventory coordination.

Skill(s) required

Effective Communication English Proficiency (Spoken) English Proficiency (Written) Interpersonal skills MS-Excel

Other requirements

1. 0–2 years of experience in retail, customer service, hospitality, or customer experience roles (freshers are welcome).

1. Strong spoken and written communication skills.

1. Genuine interest in fashion, design, lifestyle, or premium brands.

1. Comfortable handling both in-person and online customer interactions.

1. Willingness to learn products, systems, and customer service best practices.

1. Customer-centric mindset with strong interpersonal and relationship-building skills.