(A client of Anakin) As an experience specialist, you will be working in a diverse and knowledgeable Experience Team to ensure you deliver exceptional customer service at the Samsung Flagship Store. Reporting into the experience management team, your role will be focused on ensuring that every customer entering the store enjoys a memorable, personalized experience. Your technical skills will be essential in delivering top-notch product demonstrations and showcasing the unique features and benefits of Samsung products.
Selected intern's day-to-day responsibilities include
A. Provide exceptional customer service in line with company standards:
Engage with customers in a welcoming and professional manner, demonstrating both extensive product knowledge and a determination to find positive solutions, whilst being a powerful advocate of the Samsung brand
Continuously building your product knowledge and keeping updated on any product developments, with the support of the in-store training team
Help customers stay connected through effective live demonstrations and explanations of our connected living products and services
Generating sales in line with the brand guidelines
To support all Samsung Flagship Store operational policies and processes with excellence, exceeding customers' expectations, and upholding our brand
B. Effectively working alongside team members:
Create an environment that is a great place to work for you and your colleagues through your dedication, honesty, and desire to support others
Working as one team to deliver a successful execution across KPI's at all times, these can range from NPS, CSAT (customer satisfaction), and more (subject to change at any time)
Ensure ownership of personal KPI's and contribute towards team KPI's consistently to reach the Samsung Flagship Store goals over each defined period
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Adhere to information cascaded from team huddles and procedures, and ensure to implement these during your day-to-day and customer interactions
C. Supporting with Samsung events & tours:
Supporting all in-store events, from classes through to one-off launch experiences, to build brand awareness and create memorable experiences through consumer interactions
When supporting cross-functional teams, ensuring all procedures are being followed correctly and in accordance with Samsung brand standards
Providing detailed, interactive, and engaging tours of the Samsung Flagship Store Space. Describing the experience zones within, to ensure memorable customer experiences
Ensuring all customers feel welcome and helping them to understand the layout of the store if required
D. Embrace values:
Live the values and lead by example
Be Brave - Be open-minded to discover, learn, and educate on products and customer experiences
Hero People - Go the extra mile in creating and implementing ideas to enhance the Samsung Flagship Store community
Take Pride - Strongly upholding the Samsung Flagship Store brand both on and off shift
Better Together - Be caring and supportive with colleagues and customers
Enjoy it - Arrive with a positive attitude each day, making team members and customers feel at ease
Promptly address any issue
Follow company policies and procedures, and escalate to senior management where required
Skill(s) required
Client Interaction Customer Support Marketing Sales
Who can apply
Only those candidates can apply who
are available for full time (in-office) internship
can start the internship between 22nd Jun'26 and 27th Jul'26
are available for duration of 3 months
are from Mumbai only
have relevant skills and interests
Other requirements
Strong English communication skills
Presentable looking
Perks
Certificate Letter of recommendation Informal dress code 5 days a week Free snacks & beverages
Additional information
Stipend Structure
Fixed pay: ₹ 10,000 - 30,000 /month
Incentive pay: ₹ 5,000 - 7,500 /month
Number of openings
6
About Anakin Management Consultants Pvt. Ltd.
We are a ten-year-old management/recruitment solution company with headquarters in Mumbai. We specialize in the recruitment of mid-management positions and above. We work in the financial services, hospitality, insurance, FMCG, and manufacturing domains.
