via Career pages·1w ago
EXL_JOB_A2_5000561
EXL Service
Full-timeHybrid
Location:Noida, Uttar Pradesh, IndiaType:Full-timePosted:1w ago
- Understanding of Insurance Finance and Accounting
- Role primarily involves managing inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action on incoming queries, making required negotiations, updating the system, taking required action and escalation handling.
- Works towards maximizing cash inflows & reducing bad debts.
- Understanding of O2C Cycle/AR, working knowledge of collections, account receivable analysis
- Timely updates of process changes in SOP’s
- Ability to identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency
- Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
- Ensure fair methods are used to collect outstanding balance on the account
- Have basic insurance and accounting knowledge and working knowledge of Accounts Receivables
- Good understanding on cash posting and suspense handling
- Ability to perform tasks by Standard Process DTPs and ensure to meet process SLA's
- Good Communication Skills (Verbal and Written)
- Good knowledge of complete MS Office suite (MS Word, MS Excel, Outlook)
Don't want to miss the next one?
Subscribe to daily email alerts for roles matching your interests.