Job Title: Service Center Head - Operations Function: Regional Operations RCS Grade: N Reports To: Area Operations Head About Blue Dart Express India Blue Dart Express India, a leader in the logistics and express delivery sector, is part of the DHL Group. We provide reliable, time-sensitive delivery solutions to over 37,000+ locations across the country. Our robust domestic network and unmatched infrastructure position Blue Dart as a critical player in India’s logistics industry. We pride ourselves on innovation, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced and ever-evolving logistics environment. Position Overview The Service Center Head oversees all inbound and outbound operations at the Service Center. The role ensures timely, accurate, and profitable delivery of DP/Etail/INTL shipments to customers while driving operational efficiency, service quality, and employee engagement. Job Purpose - Lead the Service Center’s daily operations to ensure safe, timely, and profitable delivery of shipments. - Drive operational excellence by monitoring performance, optimizing costs, and ensuring adherence to regulatory compliance and SOPs. - Build and maintain a highly engaged and capable team to support organizational goals. Key Responsibilities Operational Excellence: - Supervise daily inbound and outbound operations, ensuring first and last-mile connectivity. - Monitor load patterns to optimize delivery and pickup schedules. - Oversee regulatory compliance, ensuring accurate documentation and resolution of exceptions. - Ensure safe handling and delivery of shipments, minimizing RTO and undelivered instances. - Manage vehicle availability and service provider coordination. - Conduct daily briefings and drive adherence to operational workflows and SOPs. People Management: - Provide direction and support to employees, fostering a performance-driven culture. - Monitor team performance, mentor subordinates, and build a robust succession pipeline. - Conduct regular staff training to enhance operational capabilities. - Ensure adequate staffing to meet operational demands. Key Competencies & Skills Technical Skills: - Strong understanding of logistics operations, including first and last-mile connectivity. - Proficiency in using logistics management software and systems for monitoring workflows and exceptions. - Knowledge of regulatory requirements, including e-waybill compliance. - Ability to analyse operational data and identify areas for improvement. Behavioural Skills: - Leadership: Proven ability to lead and inspire teams in a high-pressure environment. - Problem-Solving: Strong aptitude for resolving operational issues efficiently. - Communication: Clear and concise communication skills to engage employees and external stakeholders. - Collaboration: Builds strong relationships across teams and geographies. Qualifications Education: - Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field (mandatory). - A master’s degree or professional certification in logistics or supply chain management is preferred. Experience: - Minimum 5+ years of experience in logistics, transportation, or supply chain management.