Track and solve dealer queries timely to maintain productive relationship
Assist dealers in providing solution to his contractors as well as end
consumers for any complaints or queries
Ensure availability of material, services and promotional tools to the dealer through co-ordination with other stakeholders Collections
Ensure payment collections from dealers as per the set benchmarks
Monitor the outstanding payments on regular basis and take measure to minimize the over dues Contractor Management
Ensure enrollment, update points and extend benefits to contractors through dealers as per the defined loyalty program structure
Plan and organize product awareness meets for Contractors during new product launches Customer complain resolution
Investigate and resolve dealer level and customer level complaints within the defined timelines Reporting and Integration
Co-ordinate with other verticals like project sales and services for lead sharing or any other issue as and when required.
Prepare and share reports such as Daily visits report and territory monthly report
KPI
Territory Value and Volume Achievement
Dealer network expansion
Product level budget achievement
New products value targets
Collections
Timely Resolution of Customer Complaints
Contractor Activation and Addition Percentage
Payment collection efficiency
Qualifications Essential · Graduate Degree in any stream (BA/B.Sc./B.Com/BBA/BBM/BMS) · Minimum of 50% marks throughout education without any backlogs · Graduation must be through a full time course · Applicants with an Engineering background (B.Tech/B.E./Diploma/B.Pharma) will not be considered Desired · Candidates with MBA/PGDM in Sales and Marketing
Previous Experience Essential · Fresher Desired · 1– 6 years of experience in Sales function in any organization
