EXECUTIVE N - SERVICES

External Job Description

Job Purpose

Lead the team of Customer Associates & Sales Associates in the region / allocated territory to ensure their performance in terms of delivering value, adherence to processes and guidelines at the sites, driving the usages of key / focus products at the sites, interact and manage dealers as and when required. Reporting of data as required to SSE, UH & central function.

Business Responsibility Areas

• Monitoring daily updates of all activities on the Paint Assist app.

• Daily monitoring of on time visits and follow ups to all new sites by customer associates (CA) or Sales Associates (SA).

• Daily monitoring of business collections by CA and ensuring delivery of month on month business objectives

• Ensuring prompt lead assignment and conversion of leads assigned to CAs/Sales Associates(SAs)

• Prompt updation of records of the new joinees/exits at a CA/SA level to SSE

• Handling escalated customer & dealer complaints ensuring high satisfaction scores

• Executing business generation initiatives in the assigned territory to generate business

• In store & onsite training to new CAs for processes, business app training, product pitching & site monitoring.

• Provide guidance to customer associates for pitching & conversion of focus products at the sites.

• Random site visits to ensure adherence to systems & processes like usage of mechanized tools, covering and masking, correct application process and on-time site handover after proper cleaning.