Track and solve dealer queries timely to maintain productive relationship
Assist dealers in providing solution to his contractors as well as end consumers for any complaints or queries · Ensure availability of material, services and promotional tools to the dealer through co-ordination with other stakeholders Collections · Ensure payment collections from dealers as per the set benchmarks · Monitor the outstanding payments on regular basis and take measure to minimize the over dues Contractor Management · Ensure enrollment, update points and extend benefits to contractors through dealers as per the defined loyalty program structure · Plan and organize product awareness meets for Contractors during new product launches Customer complain resolution · Investigate and resolve dealer level and customer level complaints within the defined timelines Reporting and Integration · Co-ordinate with other verticals like project sales and services for lead sharing or any other issue as and when required. · Prepare and share reports such as Daily visits report and territory monthly report
Qualifications Essential · Graduate Degree in any stream (BA/B.Sc./B.Com/BBA/BBM/BMS) · Minimum of 50% marks throughout education without any backlogs · Graduation must be through a full time course · Applicants with an Engineering background (B.Tech/B.E./Diploma/B.Pharma) will not be considered Desired · Candidates with MBA/PGDM in Sales and Marketing
Previous Experience Essential · Fresher Desired · 0– 5 years of experience in Sales function in any organization
Behavioral Competencies · Planning and result orientation · Communication skills- verbal and written
Additional Requirements · Role involves visiting dealer counters which requires extensive travelling · Role requires pan India mobility as it is transferrable in nature · Proficiency with MS – Office, MS – Excel is mandatory · Age to be 26 years - 30 Years Max.
·Key Performance Areas
Territory Value and
Volume Achievement ·
Dealer network expansion ·
Product level budget achievement ·
New products value targets ·
Collections ·
Timely Resolution of Customer Complaints
Contractor Activation and Addition Percentage ·
Payment collection efficiency
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