Executive-Guest Relation

Roles & Responsibility

• Ensuring and providing flawless, upscale, professional,

and high-class customer service experiences

• Analysing customer feedback and providing strategic

direction to continuously improve overall rating

• Responding to customer needs and anticipating their

unstated ones.

Core Responsibilities:

• Guest management & guest engagement activities

• Build good relationships and rapport with guests to make

them feel comfortable and address any complaints they might have in a very courteous manner.

• Receive guests by greeting them warmly, and attending to

their inquiries and also answer inquirers over the phone

• Organize events and activities approved by the head office

• Maintain orderliness at the front desk by arranging

documents accordingly and keeping the front desk area clean all the times.

• Report maintenance issues and malfunctioning appliances to

the manager for quick repair.

-Who are we looking for?

• Excellent communication skills