Job Description FILING INFORMATION Position Executive - Branch Operation Department Express Business, Operations Location Multiple Locations Band 2 Reports to Manager – Branch Operations Roles & Responsibilities Key responsibilities - Performs physical loading, unloading of trucks & containers, sorting of documents and ensuring its timely completion. - Sorts & loads documents & boxes in a logical flow to support optimal productivity on the delivery route. - Plans the route, re-prioritizes stops, to effectively complete pick-ups within Customer time-window and to meet defined productivity targets. - Highlights any difference to the agreed stop count and pro-actively seeks to balance routes with the pickup coordinator. - Performs defined pre & post trip vehicle checks and also prepares the vehicle inspection report. - Adhere to state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation. - Ensures the accuracy & timely completion of necessary documents (delivery records, pick-up manifests, time-cards etc) & audits customer documents (AWB, customs paperwork, commercial invoice etc) as well. - Uses defined tools to perform accurate & timely scanning, recording & transferring of data for diverse types of performance tracking/compliance activities. - Ensures the ongoing security of the vehicle & packages by taking all precautions & following defined safety & security procedures. - Effectively dealing with all the customer queries, requests and resolving the same if job remits else escalate the same to appropriate department. - Pro-actively seeks opportunity to generate additional revenue & improve customer satisfaction by identifying & highlighting sales & automation opportunities that support the customers business. - Regularly check inventory levels by conducting physical counts reconciling with data storage system and ensure stock accuracy - Optimises results by effectively managing own time throughout the day that includes prioritizing the sequence of tasks & taking on additional responsibilities when possible. - Contributes to team effort by accomplishing related results as needed. - Ensure all KPIs are 100% achieved - Adhere to operational requirements for the required results. Qualifications & Competencies - Any Graduate / Post-Graduate - Experience in managing warehouse with at least 5-8 years’ experience. - Supervision, Developing Budgets, Safety Management, Developing Standards, Managing Processes, Surveillance Skills, Inventory Control, Reporting Skills, Analysing Information, Equipment Maintenance, Judgment - Should be a team player and proactive