via Career pages·6d ago
Executive
EXL Service
Full-timeOn-site
Location:Gurugram, Haryana, IndiaType:Full-timePosted:6d ago
- Handle ticket exchanges, reissues, and revalidations as per airline fare rules.
- Interpret and apply fare rules, penalties, no-show conditions, and change restrictions.
- Calculate fare difference (add-collect) and applicable change fees accurately.
- Process voluntary and involuntary exchanges based on airline guidelines.
- Review and action backend queues within defined SLAs.
- Coordinate with internal teams for escalations and special cases.
- Ensure correct handling of taxes, EMDs, and form of payment (FOP) during exchanges.
- Maintain SLA/TAT compliance for all assigned tickets.
- Maintain accurate documentation and ticket history notes.
- Adhere to SOPs, compliance, and quality standards.
- Provide proper shift handover for seamless 24x7 operations.
- Handle ticket exchanges, reissues, and revalidations as per airline fare rules.
- Interpret and apply fare rules, penalties, no-show conditions, and change restrictions.
- Calculate fare difference (add-collect) and applicable change fees accurately.
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