Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves:
We're seeking an experienced Event Services Specialist to join our Global Events Services Program for a premier technology client. In this pivotal role, you'll serve as a primary liaison for our meeting and event program, ensuring exceptional service delivery while supporting our best-in-class meeting and events organization. This customer-facing position requires strong communication skills and the ability to build positive relationships with clients and stakeholders while maintaining operational excellence through the implementation of global program standards. As an ideal candidate, you thrive in a fast-paced and constantly evolving environment, bringing a highly consultative and collaborative approach with the ability to manage multiple priorities independently. You'll have the opportunity to shape the future of our global events program while working with diverse stakeholders in a dynamic environment.
What your day-to-day will look like:
Drive service excellence as a program ambassador for Global Meeting & Events
Evaluate and assign event requests based on complexity and required support levels
Provide strategic consultation for complex event requests and conduct consultation and qualification calls to support customers through their meetings and events journey
Guide customers through processes while aligning expectations with service capabilities
Collaborate with internal and external teams to resolve inquiries within established SLAs
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Maintain and update customer-facing resources and documentation as necessary
Facilitate outreach, training, and educational initiatives while supporting broader Global Meetings and Events strategic initiatives
Support Event Services Program Manager with administrative duties and team audits (this role may evolve to include additional responsibilities as business needs develop such as venue sourcing and contract review services).
Required Qualifications:
4+ years of corporate meeting & events industry experience with international meeting and event management expertise
4+ years of customer service experience
Proven track record in event intake, venue sourcing, and meeting planning
Proficiency with event management technologies and Microsoft Office Suite
Experience working with third-party vendors and direct client interaction
Exceptional organizational and prioritization abilities with outstanding communication and interpersonal skills
Demonstrated problem-solving capabilities and ability to thrive in a fast-paced, dynamic environment
Flexibility to work across multiple time zones and accommodate international business hours for global events portfolio
Ability to stay calm under pressure and make decisions confidently while demonstrating agility in addressing shifting business needs.
Preferred Qualifications:
Experience with Strategic Meeting Management (SMM) programs
CMP certification or equivalent industry credentials
Knowledge of comprehensive meetings and events program delivery with operational excellence focus
Strong consultative approach and collaborative mindset
Ability to work independently while maintaining strong relationships
Adaptability to evolving business needs with passion for building and nurturing client relationships
Experience in tailoring solutions to diverse customer needs.
Location: Onsite
At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.
JLL is an Equal Opportunity Employer committed to diversity and inclusion.
Location:
On-site –Bengaluru, KA, Hyderabad, TS
Scheduled Weekly Hours:
40
GREF
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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